Effective Date: February 28, 2025
At Subduceswwi, we are committed to providing high-quality clinical development consulting services tailored to your needs. This Returns and Refunds Policy outlines the conditions under which refunds or adjustments may be provided.
1. Applicability
This policy applies exclusively to consulting services provided by Subduceswwi. As a professional services firm, we do not sell physical products, and therefore, no product returns apply.
2. Service Cancellations
2.1 Client-Initiated Cancellations
If you choose to cancel consulting services after a formal engagement has begun (including signed contracts, work initiation, or initial deliverables), refunds may be issued at our discretion, based on the following conditions:
Before Work Begins: If cancellation occurs before any work has started, a full refund will be issued.
After Work Begins: If work has commenced, you will be charged for all work completed up to the cancellation date, plus any applicable administrative fees.
Late Cancellations: If cancellation occurs within 5 business days of a scheduled workshop, consultation, or deliverable, you may be charged up to 50% of the agreed fee.
2.2 Subduceswwi-Initiated Cancellations
In the unlikely event that Subduceswwi is unable to fulfill a contracted service, you will be offered:
A full refund for any prepaid fees related to unfulfilled work.
Or, an option to reschedule or apply your payment to future services.
3. Refund Eligibility
Refunds will only be considered in the following cases:
Non-Delivery of Services: If Subduceswwi fails to deliver agreed services due to circumstances within our control.
Service Deficiency: If the delivered service is demonstrably incomplete or does not meet the agreed scope of work, and a mutually acceptable resolution cannot be reached.
Billing Errors: If you were mistakenly charged for services not received, a full refund will be provided for the incorrect charges.
4. Non-Refundable Services
The following are non-refundable:
Completed work or deliverables already approved by the client.
Consultation sessions, workshops, or strategic meetings that have already taken place.
Administrative, processing, or setup fees where applicable.
Any third-party expenses incurred on behalf of the client.
5. Requesting a Refund
To request a refund, please contact our Client Services team in writing at:
📧 james.thompson@londonmail.uk
📞 +44 20 7946 0123
Please include:
Your full name and company name
Date of service
Description of the service and reason for the refund request
Any supporting documentation (contracts, invoices, etc.)
All refund requests will be reviewed within 10 business days, and eligible refunds will be processed within 14 business days after approval.
6. Governing Law
This policy is governed by the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England and Wales.
7. Contact Us
For further questions or concerns related to this policy, please contact:
Subduceswwi
45 Oxford Street
London, W1D 2DZ
United Kingdom
📧 james.thompson@londonmail.uk
📞 +44 20 7946 0123
